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Crisis Management and Communications Planning Protocol

A Tool for Assessing Crisis Management and Communications Planning Performance

Purpose

The purpose of the assessment protocol is to provide guidance to the member companies in completing their evaluation of crisis management and communications planning against TSM indicators. The assessment protocol sets out the general expectations of MAC for crisis management and communications planning by its member companies in support of the TSM initiative.

As with any assessment of a management system, professional judgment is required in assessing the degree of implementation of a system indicator and the quality of management processes and intervention. Application of this protocol will therefore require a level of expertise in auditing and systems assessment and knowledge of and experience in the practice of crisis management and communications planning, including relevant regulatory regimes and requirements. This assessment protocol provides an indicator of the level of implementation of crisis management planning in support of the TSM initiative and is not, of itself, a guarantee of the effectiveness of crisis management planning activities.

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