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Crisis Management & Communications Planning

In times of crisis, the first few hours are critical. Companies must not only mitigate the cause of the crisis, but continuously communicate how they are managing and resolving the situation. The TSM Crisis Management Planning Protocol provides mining companies the tools needed to plan how they will effectively manage a crisis.

Where the crisis is caused by a physical emergency, such as a fire or flood, the tools offered in this protocol are intended to work in conjunction with emergency response plans at the facility.

The protocol requires both head offices and facilities to develop crisis management plans, as well as establish crisis communications teams to support the execution of these plans. Facilities must be able to demonstrate, among other requirements, that they have crisis communications programs in place to effectively alert employees and the public of a crisis, its development and resolution. They must also be able to demonstrate that their crisis management plan is regularly tested and updated.

Related Documents

In 2024, facilities will report publicly using current version of the Crisis Management and Communications Planning Protocol.

Until then, facilities will use the 2018 version: TSM Crisis Management and Communications Planning Protocol (2018)

TSM Crisis Management and Communications Planning Reference Guide

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