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Crisis Management and Communications Planning Reference Guide (2016)

This reference guide has been designed to assist your company in developing or improving your plans for responding to, and communicating during, a crisis. It is a planning guide and deals with external and internal communications issues, not operational issues, and reflects best practices drawn from the mining as well as other industries.

We hope this information will help your company develop or assess its own plan and customize the information to reflect your company and corporate culture. Part is a review of the key components of a crisis management plan. Part Two is a sample of a crisis management plan. It shows how your plan may look and what it may contain. It is not intended as a substitute for your plan, but to serve as a useful guide to help you develop or assess it.

This guide was reviewed and updated in 2015, consistent with the TSM performance requirement that it continues to reflect best practices in crisis management. Since its publication in 2001, the guide and accompanying training courses have helped the Canadian mining industry considerably improve its crisis preparedness, and crisis management and communications capabilities.

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