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Communities and People: Aggregate Performance

TSM measures mining operations’ performance in Aboriginal and community outreach, safety and health, and crisis management planning. Through TSM, mining operations can more
effectively engage with people in surrounding communities, as well as ensure they are well informed of relevant issues. TSM also helps to ensure the safest possible working environment for employees and contractors at the mine site.

Aboriginal and Community Outreach

The TSM Aboriginal and Community Outreach Protocol helps mining facilities evaluate their
activities and practices related to engagement with Aboriginal peoples and other communities of interest (COI). To achieve a Level A, this protocol requires facilities to have formal systems in place to establish who they should be speaking with about their operations and how to best engage with them. Facilities must also establish two-way dialogue with their COI, have systems in place to receive and respond to concerns, and keep the public apprised of their activities and performance. Facilities are required to publicly report on their engagement with communities. Detailed criteria for each performance level are available in the 
TSM Aboriginal and Community Outreach Protocol .

In the early years of TSM, most facilities had only informal systems or processes in place for engaging with communities and Aboriginal peoples. Today, the results for this protocol are very strong, with over 90% of facilities achieving a Level A or higher in all indicators of this protocol. Of the facilities achieving a Level A or higher, over half of them are now being assessed at a Level AAA for all indicators.

Percentage of Facilities at a Level A or Higher – 2006, 2017 and 2018
Level A Level AA Level AAA
Community of Interest (COI) identification
53%

2006

97%

2017

98%

2018

Effective COI engagement and dialogue
56%

2006

92%

2017

97%

2018

COI response mechanism
60%

2006

92%

2017

95%

2018

Reporting
53%

2006

95%

2017

93%

2018

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

Crisis Management and Communications Planning

The TSM Crisis Management and Communications Planning Protocol provides mining companies with tools to effectively plan for communications in the unfortunate event of a crisis at one of their facilities or at the corporate level. Where the crisis is caused by a physical emergency, such as a fire or flood, the tools offered in this protocol are intended to work in conjunction with emergency response plans at the facility.

The protocol requires both head offices and facilities to develop crisis management plans, as well as to establish crisis communications teams to support the execution of these plans. Facilities must be able to demonstrate, among other requirements, that they have crisis communications programs in place to effectively alert employees and the public of a crisis, its development and its resolution. They must also be able to demonstrate that their crisis management plan is regularly tested and updated. Detailed criteria for each performance level are available in the TSM Crisis Management and Communications Planning Protocol.

In 2006, approximately half of the participating facilities and companies had a crisis management plan that fulfilled TSM requirements. Since then, on an aggregate basis, the results have generally shown steady improvement over time, with over 80% of facilities and corporate offices meeting the requirements of all three indicators in this protocol. 

Percentage of Companies and Facilities Responding “Yes” – 2006, 2017 and 2018
Crisis management and communications preparedness
53%

2006

92%

2017

90%

2018

Review
59%

2006

79%

2017

84%

2018

Training
40%

2006

83%

2017

88%

2018

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

Safety and Health

The TSM Safety and Health Protocol is designed to evaluate a facility’s management practices related to occupational safety and health. Protecting the safety and health of employees and contractors is a fundamental component of TSM and is deeply engrained in the Canadian mining industry’s culture. To achieve a Level A performance, facilities must demonstrate clear accountability for safety and health management, have processes in place that prevent the occurrence of incidents, provide proper training, and report their performance internally and externally. Detailed criteria for each performance level are available in the TSM Safety and Health Protocol.

On an aggregate basis, the results for this protocol have been strong since public reporting began in 2012. Over 90% of facilities have achieved a Level A or higher across all five indicators, with many facilities assessed at Levels AA and AAA. 

Percentage of Facilities at a Level A or Higher – 2013, 2017 and 2018
Level A Level AA Level AAA
Commitments and accountability
95%

2013

97%

2017

97%

2018

Planning and implementation
91%

2013

98%

2017

97%

2018

Training, behaviour and culture
88%

2013

95%

2017

95%

2018

Monitoring and reporting
78%

2013

95%

2017

95%

2018

Performance
94%

2013

94%

2017

95%

2018

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

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