Communities and People: Aggregate Performance

TSM measures mining operations’ performance in Aboriginal and community outreach, safety and health, and crisis management planning. Through TSM, mining operations can more effectively engage with people in surrounding communities, as well as ensure they are well informed of relevant issues. TSM also helps to ensure the safest possible working environment for employees and contractors at the mine site.

Aboriginal and Community Outreach

Percentage of Facilities at a Level A or Higher – 2006, 2016 and 2017

Aboriginal and Community Outreach

To achieve a Level A, TSM requires facilities to have formal systems in place to establish who they should be speaking with about their operations and how to best engage with them. Facilities must also establish two-way dialogue with their communities of interest (COI), have systems in place to receive and respond to concerns, and keep the public apprised of their activities and performance. Facilities are also required to publicly report on their engagement with communities.

In the early years of TSM, most facilities had only informal systems or processes in place for engaging with communities and Aboriginal people. Today, the results for this protocol are very strong, with over 90% of facilities achieving a Level A or higher in all indicators of this protocol.

Highlights :

  • 97% implemented mechanisms to identify COI.
  • 93% engaged in effective and meaningful two-way dialogue with COI.
  • 93% have implemented a COI response mechanism.
  • 96% report publicly on their engagement and dialogue activities.

Crisis Management Planning

Percentage of Companies and Facilities Responding “Yes” – 2006, 2016 and 2017

Crisis Management and Communications Planning

For Crisis Management Planning, head offices and facilities achieve good performance when they answer “yes” to the protocol’s three indicators.

The protocol requires both head offices and facilities to develop crisis management plans, and establish crisis communications teams to support the execution of these plans. Facilities must have crisis communications programs in place to effectively alert employees and the public of a crisis, as well as any developments and how the situation is being resolved.

Highlights :

  • 97% have a crisis management and communications plan.
  • 77% regularly review and update their crisis management and communications plan.
  • 81% conduct crisis simulation training exercises.

Safety and Health

Percentage of Facilities at Level A or Higher – 2012, 2016 and 2017

Safety and Health

To achieve a Level A, TSM requires facilities to establish clear accountability for safety and health management and performance. They must adopt a formal management system to prevent the occurrence of all incidents, set targets for continuous improvement, and implement a monitoring program to facilitate internal and public reporting of their results. Facilities must also provide a training program that consists of a training needs analysis, as well as risk-based training and orientation for all employees, contractors and visitors.


  • 97% demonstrate commitment and accountability to safety and health.
  • 99% have formal safety and health management systems.
  • 94% have safety and health training programs.
  • 96% monitor and report safety and health performance.
  • 94% have established safety and health performance targets.